Returns & Exchanges

At Prolux Cosmetics, we want you to be completely satisfied with your beauty purchase; if a product doesn't meet your expectations, we offer a 30-day return window for unopened and unused items. Due to hygiene standards, we cannot accept returns on cosmetics that have been opened or swatched.

1

Initiate Your Request

Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

2

Secure Packaging

Carefully pack the unused items in their original product packaging and include the packing slip to ensure your return is processed accurately.

3

Label and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Refund Processing

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing