Frequently Asked Questions

Everything you need to know about your Prolux beauty journey.

Are Prolux Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All Prolux Cosmetics products are 100% cruelty-free and are never tested on animals at any stage of production.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours of delivery for a replacement.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products safe for sensitive skin?

Our formulas are designed with high-quality ingredients suitable for most skin types. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.